Who is the controller of your personal data and whom to contact? 

What information do we collect about you and how do we obtain it? 

How we utilise your personal information? 

How do we store personal data and how are they secured? 

How long do we retain your data and to whom do we make your personal data available? 

Data sharing and transfers to third countries 

The right to access personal information and how can you exercise them? 

Who is the controller of your personal data and whom to contact? 

The controller of personal data is FOREXIVE LTD with its registered office at 86-90, Paul Street, London EC2A 4NE you can contact FOREXIVE LTD at support@forexive.com regarding any questions and the exercise of rights relating to the processing of your personal data. 

What information do we collect about you and how do we obtain it? 

This section provides a comprehensive overview of the types of personal data we collect from you and how we use it.  

We collect information directly from you when you provide it to us through forms, account creation, or direct communication.  

When you engage with our services, you share with us information about yourself whether you create an account, disclose personal details, make a purchase, participate in events or projects, or communicate with us via customer service or social media channels. This encompasses various activities, including Personal Information, Name, address, email address, phone number, social security number, and other identifiers. Financial Information such as Bank account details, transaction history, credit history, and other financial information, Technical Information, IP address, browser type, operating system, and other technical information from your device and Usage Information, Details about your interactions with our website and services. 

Data automatically collected during your service usage, including device specifics (e.g., IP address, device type, operating system, browser, connection provider), website usage details (e.g., visit date, time, duration, country of origin, browsing history), and service usage information (e.g., login/logout times, account settings, fictitious capital value, account currency, business strategy). 

Certain information about you may be supplied by third parties, such as trading platform providers chosen for service use and social network operators if you opt to link your social media accounts to your website account. This may entail: 

Information regarding the simulated transactions you’ve conducted including financial instrument types, opening and closing times, investment amounts, profit and loss), as well as data sourced from social networks (usernames, profile pictures, email addresses linked to social network accounts). For details on how your personal data is handled by trading platform providers and social network operators for their respective purposes, please consult the privacy policies of those entities. 

How we utilize your personal information 

1. Registration and User Account Management: To access our services, registration on the website and creation of a user account are necessary, requiring the processing of personal data, including identification and contact details. This information is essential for creating and managing your account, as we cannot proceed without it. 

2. Provision of Services and Fulfilment of Contractual Obligations: In order to deliver our services, including granting access, providing tools and assistance, and executing transactions, we need to process personal data. This includes identification and contact information, payment details for paid services, service usage data, data on simulated trades and, if linked, social media data. Processing is essential for contract performance or our legitimate interests. We retain personal data for a limited period after service cessation to protect our rights. 

3. Marketing Communications: As a current or past customer, you may receive periodic marketing communications related to our services. Consent-based commercial communications are also sent which will be marked as a business communication with clear opt-out options provided. We process identification and contact data for marketing purposes based on legitimate interest or with explicit consent. 

The legal basis for processing personal data is as follows: 

If you have used our services, we may periodically reach out to you with promotional content, as we hold a legitimate interest in maintaining communication with our service users. Should you consent to the use of your personal data for marketing purposes, we will proceed accordingly. 

4. Customer Support and Communication: Personal data is processed when using our customer support services, including identification, contact, and relevant social media data. Processing is driven by our legitimate interest in maintaining customer satisfaction and supporting service usage. 

5. Service Improvement: Personal data may be processed to enhance service quality, security, and functionality. This includes identification and contact details, device information, website usage data, and data on the stimulated trades. Such processing is based on our legitimate interest in service improvement. 

6. Analytics: We analyse customer behaviour to understand website and service usage. Personal data processed for analytics includes identification, contact, payment, device, website usage, and the results of your simulated trades. This processing is grounded in our legitimate interest in understanding customer behaviour and preferences. 

How do we protect and store your personal data? 

We store your personal data in an encrypted database across computers and other devices. To ensure protection against unauthorized access, alteration, disclosure, or destruction of the collected and processed data. Organisational and technical safeguards have been put in place to protect your data. 

How long do we retain your data and to whom do we make your personal data available? 

Personal data is processed only to the extent necessary to fulfil the purposes outlined above and for a duration dictated either by the purpose or by law. Subsequently, personal data is either deleted or anonymized. We process personal data for the following durations: 

• For contract performance, rights and obligations exercise, complaint handling, damage claim settlements, or related legal actions, personal data is processed for the necessary duration, not exceeding 10 years from the last contract termination. 
• For business communication purposes without explicit consent, personal data is processed for a maximum of 5 years from the last contract’s expiration, unless you object or unsubscribe. 

• For service enhancement, personal data is typically processed for a maximum of 6 months. 
• To fulfil legal obligations, personal data is processed as per relevant legal regulations (e.g., tax regulations for 10 years from order document issuance). 
• With consent, personal data is processed for the specified duration. 

Data sharing and transfers to third countries 

We share or transfer your data to entities or persons aiding in service provision, including: 

• Trading platform providers facilitating simulated trades. Third parties supporting website operations and service provision (e.g., group companies, hosting/cloud providers, payment operators, financial institutions, customer support providers, IT firms, marketing agencies, consultants, postal service providers). Additionally, we may share your personal information with parties you have authorized or when required by law. The recipients of your personal data are contractually obligated to protect your information in compliance with applicable laws and to use it only according to our instructions and the terms of their contract with us. As data controllers, third parties collect personal information for their own purposes and will process it according to their own policies. 

• Data transfers occur with your consent to whom you have given your permission or as legally mandated. Each recipient is contractually obliged to protect your data in line with legal provisions and process them as per our instructions. 

The right to access personal information and how can you exercise them? 

Your Rights 

By emailing privacy@forexive.com you can exercise tall of your rights, provide what action you wish us to take, details of what personal data you want deleted for us to assist you. 

you have the following rights when it comes to personal data: 

• Right to access personal data: Request confirmation and details of data processing, with the first copy free. You can request confirmation at any time regarding whether your personal data is being processed. If we are processing your data, we will supply additional details about the processing. Upon request, we will also provide a copy of the processed personal data.  

• Right to rectification: Notify and rectify inaccuracies in personal data. If your personal data is processed inaccurately, you can notify us, and we will correct the inaccuracies without undue delay. If you have an account on our website, you can also update and amend your personal data yourself through your user account settings. 

• Right to deletion of personal data (Right to erasure): You have the right to request the immediate deletion of your personal data in the following cases. The data is no longer necessary for the purposes for which it was collected or processed. You withdraw your consent, and there is no other legal basis for processing (applicable only when processing is based on your consent). You object to the processing, and there are no overriding legitimate grounds, or you object to processing for direct marketing purposes.  Your personal data has been processed unlawfully. 

We cannot fulfil a request to erase personal data if the processing is necessary for exercising the right to freedom of expression and information, complying with our legal obligations, performing a task carried out in the public interest, establishing, exercising, or defending legal claims, or for other reasons provided by law. 

• Right to restriction of processing: Article 18 of the GDPR grants you the right to request a restriction of processing of your personal data.  

• Right to data portability and to the provision of data in a machine-readable format: Additionally, you have the right to access and use your personal data in a machine-readable format. When we process your personal data through automated means, you can request to receive the data in a structured, commonly used, and machine-readable format and to have it transferred to another personal data controller. 

• Right to object: If we rely on our legitimate interest to process your personal data, you have the right to object. If you do so, we will halt processing your data unless we can demonstrate compelling legitimate reasons that override your interests, rights, and freedoms, or if necessary for the establishment, exercise, or defence of our legal claims. 

If your personal data is processed for marketing purposes related to our products and services, we will promptly stop this processing upon receiving your objection. As a result, we will no longer be able to send you promotional offers for our products and services. 

• Right to revoke consent:  At any time, you hold the right to withdraw your consent if the processing relies on it. The lawfulness of processing based on prior consent is unaffected by the withdrawal of consent. 

• Right not to be subject to automated decision-making: Unless processing is permitted by law, or with your explicit consent, you have the right to avoid being subjected to any decision solely reliant on automated processing, including profiling, that significantly impacts you legally or similarly affects you. 

• Right to lodge a complaint with a governmental agency: Lodge complaints with relevant supervisory authorities if you believe there’s a misuse of your personal information. 

Final Provisions 

We reserve the right to unilaterally amend this policy, with notifications provided for any necessary changes. The latest version is accessible in your Client Section.